Refunds & Returns Policy
Custom Metal Building Orders
All metal building installations are custom manufactured to order. Due to the specialized nature of these structures, once your order has been confirmed and processed, we maintain a strict no cancellation, no refund, and no return policy.
Delivery & Installation Timeframes
Metal building orders typically have a delivery and installation window of 2-10 weeks from order confirmation. This timeframe is provided as an estimate only and cannot be guaranteed due to various factors including:
- Fabrication scheduling
- Transportation logistics
- Weather conditions
- Installation crew availability
- Material supply chains
- Permit processing time
- Site preparation status
We prioritize your project and work diligently to ensure timely completion while maintaining quality standards.
Order Processing & Responsibilities
When placing an order through our company:
- A non-refundable deposit of 10-18% of the total project cost is required to initiate your order
- Our company functions as an authorized dealer for metal building manufacturers
- Direct communication between customers and manufacturers will be established for installation coordination
- Customers are responsible for ensuring site readiness according to manufacturer specifications
Customer Acknowledgments
By placing an order, customers acknowledge:
- Our company is not directly responsible for manufacturing, delivery, or installation
- Customers must address warranty claims, installation concerns, or quality issues directly with the manufacturer
- It is the customer’s responsibility to verify local building codes, permit requirements, and property restrictions before ordering
- The non-refundable deposit covers administrative costs, order processing, and dealer commissions
Conflict Resolution
While we do not bear direct responsibility for manufacturer performance, we value customer satisfaction and will:
- Serve as an intermediary advocate when reasonable issues arise
- Provide relevant documentation to support warranty claims
- Assist with communication between customers and manufacturers
Cancellation Requests
In the exceptional circumstance that a cancellation is requested:
- The initial deposit remains non-refundable
- Additional fees may apply depending on order progress
- Any consideration for partial refunds requires executive approval and is not guaranteed
By proceeding with an order, customers explicitly agree to these terms and conditions.